Patient and Family Resources


We want your experience at Alleghany Health to be as simple as possible. To help you with the admissions process, we encourage you or a family member to be familiar with your insurance coverage and any special requirements and/or restrictions specified by your insurance carrier. If you do not have insurance, special payment arrangements can be made.

Advance Directives

If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. An advance directive is a set of directions you give about the health care that you want if you ever lose the ability to make decisions for yourself. North Carolina has two ways for you to make a formal advance directive. One way is called a living will. The other way is called health care power of attorney. Making a living will or designating a health care power of attorney is your choice. If you become unable to make your own decisions, and you have no living will or health care agent (a person named to make medical decisions for you), your doctor or health care provider will consult with someone close to you about your care.

For additional information regarding a living will or health care power of attorney, please visit the Registration Desk in the hospital lobby.

Case Management

At Alleghany Health, our case management services are designed to assist patients and family members with continuing care arrangements that may be necessary following discharge from the hospital. Our goal is to work with patients and family members, the healthcare team, and community-based agencies to develop a high quality, cost-effective plan that enables them to move smoothly through the healthcare system. Our case manager provides assistance with:

  • Establishing home health services
  • Facilitating the transition from acute care to the Alleghany Health swing bed program
  • Facilitating placement in alternative levels of care
  • Coordinating and scheduling needed therapies
  • Completing discharge planning
  • Ordering or procuring necessary durable medical equipment for home use
  • Utilizing our respite program.

Medicaid Patients

Important Changes Regarding N.C. Managed Medicaid – What You Need To Know

Open enrollment has closed for NC Managed Medicaid. If you did not enroll, NC Medicaid auto-enrolled you into a health plan so there is no lapse in your coverage.

You can expect to receive a confirmation notice and a health plan welcome packet from NC Medicaid. New plans will take effect on July 1, 2021. Read more information.

As a reminder: Alleghany Health and our Atrium Health Wake Forest Baptist and Hugh Chatham Memorial Hospital affiliates are in-network for the following plans in our region:

  • AmeriHealth Caritas
  • Blue Cross Blue Shield Healthy Blue
  • United Healthcare
  • WellCare

“In-network” means that Alleghany Health and its affiliates and providers accept each of the plans. Click here to view our providers.

You will continue to have access to your care providers until the new plans are implemented on July 1, 2021. After July 1, you can change your health plan or primary care provider for any reason through September 30, 2021. To make a change, contact the NC Medicaid Enrollment Broker. If you want to stay in the plan you are enrolled in, you do not need to do anything.

Important: If you have a medical emergency, you should go to the closest hospital emergency room. Alleghany Health and our Atrium Health Wake Forest Baptist and Hugh Chatham Memorial Hospital affiliates provide services to all patients seeking treatment for an emergency medical condition. It doesn’t matter what health insurance plan you have or if you can pay for emergency services.

Billing & Insurance

Patient Financial Services strives to provide quality assistance for patients and their families. Whenever you receive a bill from us, it covers the services you received at one of our healthcare facilities. As a courtesy to our patients, we will bill your insurance company, Medicare, or Medicaid on your behalf. We will do our best to obtain payment. You may also receive separate bills from your personal physician, surgeon, pathologist, radiologist, or other healthcare professional. Questions about any of these bills should be directed to the number printed on the statement you receive.

For your convenience, we accept payments via cash, check, credit card, and debit card. Payments can be made at the Financial Assistance office or front desk in the Main Entrance lobby from 8 a.m. until 4:30 p.m., Monday through Friday. After hours, payments may be made at the Emergency Department Registration Desk.

If you have insurance: We accept most major health insurance plans and managed care programs. Several factors can affect the amount a patient owes the hospital. Some insurance plans may have special requirements for specific tests or procedures. Additionally, some physicians may not participate in your healthcare plan, and their services may not be covered. If you fail to meet your health insurance plan requirements, you may be financially responsible for all or part of the services you receive at the hospital. We encourage you to review your benefits plan to understand your financial responsibility.

If you do not have insurance: No one will be denied necessary medical care due to lack of insurance or inability to pay. You may, however, be asked to pay a deposit when you are admitted or when you register for an outpatient procedure.

If you have questions or concerns about your account, please call our Financial Counselor at 336-372-3299.

NOTICE TO PATIENTS: This practice serves all patients regardless of inability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk or visit our website. Thank you.
AVISO PARA PACIENTES: Esta práctica sirve a todos los pacientes, independientemente de la incapacidad de pago. Descuentos para los servicios esenciales son ofrecidos dependiendo de tamaño de la familia y de los ingresos. Usted puede solicitar un descuento en la recepción o visita nuestro sitio web. Gracias.

A summary of charges is provided to patients after discharge. Please allow at least two weeks for this information to be forwarded. To view the Alleghany Health List of Charges, click here.


Financial Assistance Program (FAP)

It is the policy of Alleghany Health to offer financial assistance in the form of free or discounted care based on need to patients and guarantors who are eligible for the Financial Assistance Program. Elective procedures, or those that are not medically necessary but are elected by the patient as a matter of convenience or choice, will not be eligible for financial assistance. For information on how we can help you determine if you qualify for financial aid in paying your bill, please click the links below.

Review Our Financial Assistance Program Effective 10/01/2020

Download The Financial Assistance Application

Medical Records

Our Health Information Management (HIM) Department is dedicated to acquiring, analyzing, and protecting your medical information including all of your personal medical records. We work closely with patients and families to provide this information upon request and in the most convenient and timely way possible.

To request a copy of your medical records, you will need to download and complete the Authorization for Use or Disclosure of Protected Health Information (linked below) and bring the completed form to medical records along with your drivers license or another valid ID. Please note that health information such as recent lab tests, doctors notes, immunizations, medications, etc. can be accessed through MyAlleghanyHealth,
your patient portal. For more information, please call 336-372-3107, Monday – Friday from 8 a.m. until 4:30 p.m.

Click here for Alleghany Health’s Authorization for Use or Disclosure of Protected Health Information (Release of Information)

Click here for Alleghany Family Medicine’s Authorization for Use or Disclosure of Protected Health Information (Release of Information)

Patient Feedback

At Alleghany Health, we are committed to providing the highest quality patient care in the safest environment possible. We have an established compliance committee that regularly reviews the practices and conduct of our staff and physicians. If you or a family member have any concerns or grievances during your stay – whether it involves patient care, safety or service – please let us know. Our customer service coordinator can be reached Monday – Friday from 8 a.m. – 4:30 p.m. at 336-372-3236.

Patient Portal

Welcome to MyAlleghanyHealth patient portal, an online resource for patients of Alleghany Health. MyAlleghanyHealth allows you to securely access your health information anytime and from anywhere with an internet connection. All of your medical records including test results (as they become available), visit history, medical procedures, medications, doctors notes and upcoming appointments can be viewed in your Patient Portal. Your confidential medical record can be downloaded for your personal records, as well as electronically shared with another medical provider if there is a need.

MyAlleghanyHealth relates to services provided at Alleghany Health ONLY and will not include health information from any other health care facilities.