Patient and Family Resources

Admissions

We want your experience at Alleghany Health to be as simple as possible. To help you with the admissions process, we encourage you or a family member to be familiar with your insurance coverage and any special requirements and/or restrictions specified by your insurance carrier. If you do not have insurance, special payment arrangements can be made.

Advance Directives

If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. An advance directive is a set of directions you give about the health care that you want if you ever lose the ability to make decisions for yourself. North Carolina has two ways for you to make a formal advance directive. One way is called a living will. The other way is called health care power of attorney. Making a living will or designating a health care power of attorney is your choice. If you become unable to make your own decisions, and you have no living will or health care agent (a person named to make medical decisions for you), your doctor or health care provider will consult with someone close to you about your care.

For additional information regarding a living will or health care power of attorney, please visit the Registration Desk in the hospital lobby.

Case Management

At Alleghany Health, our case management services are designed to assist patients and family members with continuing care arrangements that may be necessary following discharge from the hospital. Our goal is to work with patients and family members, the healthcare team, and community-based agencies to develop a high quality, cost-effective plan that enables them to move smoothly through the healthcare system. Our case manager provides assistance with:

• Establishing home health services
• Facilitating the transition from acute care to the Alleghany Health swing bed program
• Facilitating placement in alternative levels of care
• Coordinating and scheduling needed therapies
• Completing discharge planning
• Ordering or procuring necessary durable medical equipment for home use
• Utilizing our respite program.

Medicaid Patients

Important Changes Regarding N.C. Managed Medicaid – What You Need To Know

Open enrollment has closed for NC Managed Medicaid. If you did not enroll, NC Medicaid auto-enrolled you into a health plan so there is no lapse in your coverage.

You can expect to receive a confirmation notice and a health plan welcome packet from NC Medicaid. New plans will take effect on July 1, 2021. Read more information.

As a reminder: Alleghany Health and our Atrium Health Wake Forest Baptist and Hugh Chatham Memorial Hospital affiliates are in-network for the following plans in our region:

• AmeriHealth Caritas
• Blue Cross Blue Shield Healthy Blue
• United Healthcare
• WellCare

“In-network” means that Alleghany Health and its affiliates and providers accept each of the plans. Click here to view our providers.

You will continue to have access to your care providers until the new plans are implemented on July 1, 2021. After July 1, you can change your health plan or primary care provider for any reason through September 30, 2021. To make a change, contact the NC Medicaid Enrollment Broker. If you want to stay in the plan you are enrolled in, you do not need to do anything.

Important: If you have a medical emergency, you should go to the closest hospital emergency room. Alleghany Health and our Atrium Health Wake Forest Baptist and Hugh Chatham Memorial Hospital affiliates provide services to all patients seeking treatment for an emergency medical condition. It doesn’t matter what health insurance plan you have or if you can pay for emergency services.