Billing & Insurance
Patient Financial Services strives to provide quality assistance for patients and their families. Whenever you receive a bill from us, it covers the services you received at one of our healthcare facilities. As a courtesy to our patients, we will bill your insurance company, Medicare, or Medicaid on your behalf. We will do our best to obtain payment. You may also receive separate bills from your personal physician, surgeon, pathologist, radiologist, or other healthcare professional. Questions about any of these bills should be directed to the number printed on the statement you receive.
For your convenience, we accept payments via cash, check, credit card, and debit card. Payments can be made at the Financial Assistance office or front desk in the Main Entrance lobby from 8 a.m. until 4:30 p.m., Monday through Friday. After hours, payments may be made at the Emergency Department Registration Desk.
If you have insurance: We accept most major health insurance plans and managed care programs. Several factors can affect the amount a patient owes the hospital. Some insurance plans may have special requirements for specific tests or procedures. Additionally, some physicians may not participate in your healthcare plan, and their services may not be covered. If you fail to meet your health insurance plan requirements, you may be financially responsible for all or part of the services you receive at the hospital. We encourage you to review your benefits plan to understand your financial responsibility.
If you do not have insurance: No one will be denied necessary medical care due to lack of insurance or inability to pay. You may, however, be asked to pay a deposit when you are admitted or when you register for an outpatient procedure.
If you have questions or concerns about your account, please call our Financial Counselor at 336-372-3299.
NOTICE TO PATIENTS: This practice serves all patients regardless of inability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk or visit our website. Thank you.
AVISO PARA PACIENTES: Esta práctica sirve a todos los pacientes, independientemente de la incapacidad de pago. Descuentos para los servicios esenciales son ofrecidos dependiendo de tamaño de la familia y de los ingresos. Usted puede solicitar un descuento en la recepción o visita nuestro sitio web. Gracias.
BILLING INFORMATION PROVIDED TO PATIENTS AFTER RENDERING SERVICES
A summary of charges is provided to patients after discharge. Please allow at least two weeks for this information to be forwarded. To view the Alleghany Health List of Charges, click here.
Financial Assistance Program (FAP)
It is the policy of Alleghany Health to offer financial assistance in the form of free or discounted care based on need to patients and guarantors who are eligible for the Financial Assistance Program. Elective procedures, or those that are not medically necessary but are elected by the patient as a matter of convenience or choice, will not be eligible for financial assistance. For information on how we can help you determine if you qualify for financial aid in paying your bill, please click the links below.
Review Our Financial Assistance Program Effective 10/01/2020
Download The Financial Assistance Application