Billing & Insurance
Patient Financial Services strives to provide quality assistance for patients and their families. Whenever you receive a bill from us, it covers the services you received at one of our healthcare facilities. As a courtesy to our patients, we will bill your insurance company, Medicare, or Medicaid on your behalf. We will do our best to obtain payment. You may also receive separate bills from your personal physician, surgeon, pathologist, radiologist, or other healthcare professional. Questions about any of these bills should be directed to the number printed on the statement you receive.
For your convenience, we accept payments via cash, check, credit card, and debit card. Payments can be made at the Financial Assistance office or front desk in the Main Entrance lobby from 8 a.m. until 4:30 p.m., Monday through Friday. After hours, payments may be made at the Emergency Department Registration Desk.
If you have insurance: We accept most major health insurance plans and managed care programs. Several factors can affect the amount a patient owes the hospital. Some insurance plans may have special requirements for specific tests or procedures. Additionally, some physicians may not participate in your healthcare plan, and their services may not be covered. If you fail to meet your health insurance plan requirements, you may be financially responsible for all or part of the services you receive at the hospital. We encourage you to review your benefits plan to understand your financial responsibility.
If you do not have insurance: No one will be denied necessary medical care due to lack of insurance or inability to pay. You may, however, be asked to pay a deposit when you are admitted or when you register for an outpatient procedure.
If you have questions or concerns about your account, please call our Financial Counselor at 336-372-3299.
NOTICE TO PATIENTS: This practice serves all patients regardless of inability to pay. Discounts for essential services are offered based on family size and income. For more information, ask at the front desk or visit our website. Thank you.
AVISO PARA PACIENTES: Esta práctica sirve a todos los pacientes, independientemente de la incapacidad de pago. Descuentos para los servicios esenciales son ofrecidos dependiendo de tamaño de la familia y de los ingresos. Usted puede solicitar un descuento en la recepción o visita nuestro sitio web. Gracias.
BILLING INFORMATION PROVIDED TO PATIENTS AFTER RENDERING SERVICES
A summary of charges is provided to patients after discharge. Please allow at least two weeks for this information to be forwarded. To view the Alleghany Health List of Charges, click here.
Alleghany Health has provided the file below to assist the consumer in identifying in advance the standard charges associated with 300 services at their facility. The information listed for each service reflects the following:
Actual pricing can vary depending on ancillary services provided, number of days spent as an inpatient, drugs given, time spent in the OR, etc.
Ancillary codes are either listed as CPT codes or Revenue codes depending on how the services are billed on the claim forms
Pricing as of 12/1/22, subject to change throughout the year
Additional services may be billed separately if performed by outside providers
Discounted Cash Price
The charge that applied to an individual who pays cash or cash equivalent.
Payer-Specific Negotiated Charge
The charge that the hospital has negotiated with a third-party payer for the service
Reimbursement info as of 12/31/22, contracts renew and change at various points throughout the year
30 of the 70 required CMS shoppable services have not been performed at Alleghany Health so they are listed as “Services not Performed”
This information is provided as a guide to determine anticipated charges. The information is not a contractual agreement between the hospital and the consumer. Individual costs will be based on specific services provided. We advise that the consumer consult with their health insurer to confirm individual payment responsibilities and remaining deductible balances.
Financial Assistance Program (FAP)
It is the policy of Alleghany Health to offer financial assistance in the form of free or discounted care based on need to patients and guarantors who are eligible for the Financial Assistance Program. Elective procedures, or those that are not medically necessary but are elected by the patient as a matter of convenience or choice, will not be eligible for financial assistance. For information on how we can help you determine if you qualify for financial aid in paying your bill, please click the links below.
Review Our Financial Assistance Program Effective 10/01/2020
Download The Financial Assistance Application